Travel Guarentee / Garantie / Garantie Voyages

If the combination of travel services offered to you constitutes a travel package within the meaning of the Package Travel Directive (EU) 2015/2302 than you are entitled to make claims under all EU legislation applying to travel packages.

In order to meet its statutory obligation to provide a guarantee, Olympia Travel B.V. uses STO Garant for all travel packages. STO Garant is a recognised guarantee scheme. It consists of an escrow account in which your payment is held until your trip has come to an end. In case your booking concerns a travel package, you do not pay Olympia Travel B.V. but instead pay the booking sum into the escrow account belonging to Stichting Derdengelden Certo Escrow, a payment service provider registered with the Dutch Central Bank (DNB) and the Dutch Authority for the Financial Markets (AFM). Stichting Derdengelden Certo Escrow processes all payments on behalf of STO Garant.

The booking payment is released to Olympia Travel B.V. by the escrow account the day after your trip has come to an end. If Olympia Travel B.V. files for bankruptcy or is granted a suspension of payments before your trip comes to an end, the booking sum will be released to Stichting Take Over (STO). Depending on the situation, STO will then ensure that the booking sum is refunded to you, that you are able to continue your trip, or that you are able to travel to the final destination on your journey.

Olympia Travel B.V. has therefore protected itself against insolvency through STO Garant. If services are not provided by Olympia Travel B.V. due to insolvency, travelers can contact STO Garant, which has its offices at Torenallee 20, 5617 BC Eindhoven, Netherlands, by sending an email to info@sto-garant.nl or by calling +31 (0)85 13 02 943.

You will receive an email from STO Garant (info@sto-garant.nl) containing information about how you can pay for your booking. The full booking sum must be paid into the escrow account before the trip commences.

 

Olympia Travel

Gatwickstraat 13
1043 GL Amsterdam
Netherlands
info@olympiatravel.eu

 

 

 

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